Privacy Policy

1. Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

• Name and contact information (email, phone, address)
• Billing and shipping addresses
• Payment information (processed securely through our payment provider)
• Account credentials

Automatically Collected Information

• IP address and browser type
• Device information
• Usage data and browsing history on our site
• Cookies and similar tracking technologies

3. How We Use Your Information

• Process your orders and payments
• Provide customer support
• Send order confirmations and service updates
• Improve our products and services
• Comply with legal obligations
• Detect and prevent fraud

4. Payment Information Security

• Tokenization: Your card details are securely tokenized by our PCI-compliant payment provider
• Encryption: All payment data is encrypted using industry-standard SSL/TLS encryption
• No Storage: We do not store your full credit card number on our servers
• Secure Processing: All transactions are processed through secure, encrypted channels

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Payment transaction records are retained for a minimum of 7 years as required by tax and financial regulations.

7. Your Rights

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Payment Methods: Remove saved payment methods from your account

8. Cookies

We use cookies to remember your preferences, understand how you use our website, and improve our services. You can control cookie settings through your browser.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: +1 (778) 929-1023
• Address: 16960 River Rd, Richmond, BC V6V 1L6